At okz, we believe that gaming should be a source of entertainment, not a cause of stress or financial hardship. Our responsible gaming framework gives every player in Bangladesh practical tools to stay in control, set personal limits, and access support whenever they need it. Your wellbeing always comes first.
These six principles guide every decision we make about player protection on the okz platform. They are not aspirational statements — they translate directly into the tools and policies described on this page.
The okz platform is strictly for players aged 18 years and above. Every new account undergoes age verification as part of the KYC process. We actively use automated checks and manual reviews to identify and close any account where the holder is found to be under 18.
You decide how much you deposit into your okz account daily, weekly, or monthly. Limits take effect immediately when lowered and can only be increased after a mandatory 48-hour cooling-off period, giving you genuine financial control rather than a token gesture.
Set a daily session time limit so the platform reminds you when you have been playing for too long. You can also activate a short-term time-out that locks your account for 24 hours, 7 days, 30 days, or 90 days — useful when you feel you need a short break without committing to full self-exclusion.
If you feel your gambling is becoming difficult to control, you can self-exclude from okz for a minimum of six months or permanently. During self-exclusion, your account is closed, all marketing communications are stopped, and you cannot create a new okz account for the duration of the exclusion period.
okz can send you periodic on-screen notifications reminding you how long you have been playing in the current session and your net balance movement. These reality checks are designed to interrupt the flow of play and encourage a moment of reflection before you continue.
Our support team is available around the clock, every day of the year including Eid, to assist any player who is concerned about their gambling behaviour. Responsible gaming requests — deposit limit changes, time-outs, and self-exclusion — are treated as the highest priority and actioned faster than any other support request type.
Every tool below is available free of charge to all registered okz players. They are designed to put you firmly in control of your gaming experience — no judgment, no delay, no charge.
A deposit limit is a cap you set on how much money you can add to your okz account within a specified timeframe. You can choose from three timeframes:
Reducing your limit takes effect immediately. Increasing your limit or removing it requires a mandatory 48-hour waiting period after your request is submitted, giving you time to reconsider. You can set your deposit limit by contacting [email protected] or through the responsible gaming section of your account settings.
Time management tools help you keep your gaming sessions within a healthy boundary. okz offers two distinct time-based controls:
Session Time Limit: Set a maximum number of minutes or hours you want to spend on the platform per session. When your session time is up, you will receive an on-screen prompt. You can choose to acknowledge it and continue, or log out to end the session.
Time-Out: A time-out is a temporary account lock. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. Available time-out durations are 24 hours, 7 days, 30 days, and 90 days. Time-outs cannot be cancelled before the chosen period expires. To activate a time-out, email [email protected] with the subject line "Time-Out Request".
Self-exclusion is the most comprehensive player protection tool available on okz. It is intended for players who feel that their gambling has become, or is becoming, a problem and who need a firm barrier between themselves and the platform for an extended period.
When you self-exclude from okz:
Self-exclusion periods available: 6 months, 1 year, 2 years, or Permanent. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred duration. Your request will be actioned within one hour.
Staying aware of your actual gambling behaviour is one of the most effective ways to maintain healthy habits. okz provides two awareness tools:
Reality Check Notifications: At intervals you choose (every 30 minutes, every 60 minutes, or every 2 hours), a notification will appear on screen showing how long you have been playing in your current session and your net financial position for that session. You can dismiss the notification and continue, or use it as a prompt to stop.
Full Account History: Your complete transaction history — every deposit, withdrawal, bonus, and wager result — is available to view at any time within your account. Reviewing your history regularly helps you stay honest with yourself about your actual spending and winning patterns over time.
Problem gambling does not always look dramatic. It often develops gradually. The following self-assessment questions can help you reflect honestly on your current relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to contact our support team or activate a time-out.
Self-Assessment Checklist
If you feel that gambling is becoming a problem, reaching out is the most important first step. Here is exactly how to contact the okz responsible gaming team and what to expect.
Use one of the following subject lines to help us prioritise your request: "Responsible Gaming Help", "Time-Out Request", "Self-Exclusion Request", or "Deposit Limit Request". Plain-text emails are fine — you do not need to explain yourself in detail if you are not comfortable doing so.
Responsible gaming requests are our highest support priority. Our team operates 24 hours a day, 7 days a week, including weekends and public holidays such as Eid and Pohela Boishakh. You will receive a confirmation response within one hour of sending your email.
Whether you requested a deposit limit reduction, a time-out, or full self-exclusion, the measure will be applied to your account immediately upon confirmation. You will receive a second email confirming that the protection is active, along with the details of what it covers.
Our team does not simply close the ticket after activating your protection tool. If you want to talk through your situation further, ask questions about the tools available, or discuss responsible gaming resources, our support agents are available to help without any pressure to return to the platform.
If you self-exclude and have a positive account balance, your remaining funds will be returned to your registered bKash or Nagad mobile number within 3 business days. You will not be required to place a withdrawal request — okz processes the return automatically as part of the self-exclusion procedure.
The sections below provide the complete detail of okz's responsible gaming commitments. This content forms part of the overall Terms & Conditions governing use of the platform.
okz operates a strict minimum age policy of 18 years. No person under the age of 18 is permitted to open an account, deposit funds, or place bets on the okz platform under any circumstances. This policy applies to all players regardless of location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
During the account registration process, all players are required to confirm that they are 18 years of age or older. okz conducts identity verification (KYC) checks that include confirmation of the player's date of birth. Players who cannot demonstrate that they meet the 18+ requirement will have their accounts suspended and any deposited funds returned.
If you are a parent or guardian and you believe a person under 18 has registered with okz, please contact us immediately at [email protected]. We will investigate and take all necessary action without delay.
okz encourages all players to approach gambling strictly as a form of entertainment with a defined budget, in the same way you might budget for a night out, a sporting event, or a streaming subscription. The house edge built into all casino games means that, over time, most players will lose more than they win. This is a mathematical fact, not a matter of skill or luck.
Responsible players set a gambling budget they are prepared to lose entirely without financial hardship, and they stop when that budget is exhausted — rather than chasing losses in the hope of recovery. okz's deposit limit tools are specifically designed to make it easy to enforce this discipline automatically, without relying on willpower alone in the heat of a gaming session.
Never gamble with money earmarked for essential expenses such as rent, food, utilities, school fees, or medical costs. If you find yourself doing so, please activate a deposit limit or time-out immediately and contact our support team.
okz takes specific steps to identify and protect players who may be in a vulnerable position. Our responsible gaming monitoring system flags accounts that display patterns associated with problematic gambling behaviour — including unusually rapid deposit sequences, extended uninterrupted gaming sessions, large loss events followed immediately by re-deposits, and significant increases in bet size following a losing streak.
When our system or support team identifies such patterns, a member of the okz responsible gaming team may proactively reach out to the player by email to check in, provide information about the tools available, and offer to activate protections on their behalf. Players are never penalised or judged for receiving such outreach — it is an expression of our genuine care for player wellbeing.
okz also prohibits the creation of accounts by or on behalf of individuals who are currently self-excluded from the platform. Any account found to have been opened in circumvention of an active self-exclusion will be closed immediately and any funds held will be returned.
okz is committed to conducting its marketing activities in a responsible manner. Our promotional communications are designed to be transparent, fair, and never misleading about the probability of winning or the value of bonuses. We do not use marketing language that encourages players to gamble beyond their means or to view gambling as a reliable way to generate money.
Players who have activated a time-out or self-exclusion are automatically removed from all promotional and marketing mailing lists. They will not receive bonus offers, promotional emails, or SMS messages from okz during their exclusion period. If you receive a promotional communication after activating a time-out or self-exclusion, please notify us immediately at [email protected] — this would indicate a technical error that we need to correct urgently.
All okz bonus offers are subject to fair and transparent wagering requirements that are clearly communicated before a bonus is accepted. We encourage players to read all bonus terms carefully and to contact support if any term is unclear before opting in to a promotion.
If you are concerned about your gambling behaviour and need to speak with someone or activate a protection tool immediately, our responsible gaming team is available 24 hours a day, 7 days a week. Send us an email and we will respond within one hour.
Email us at — do not click, this is a plain-text address:
Use subject line: "Responsible Gaming Help" — our team will prioritise your message.
With your responsible gaming tools in place, you can enjoy everything the okz platform offers with full peace of mind. Explore cricket betting, slots, live casino games, and more — always within limits that work for you. For players aged 18 and above only.