At okz, protecting your personal information is a fundamental part of how we operate. This Privacy Policy explains precisely what data we collect when you use the okz platform, why we collect it, how it is stored and secured, and what rights you hold over your own information. Please read this policy carefully before creating your account.
These principles underpin everything in the full policy below. They do not replace the full text — please read all sections thoroughly to understand your rights and our obligations.
okz collects only the personal data that is strictly necessary for operating your account, processing your transactions, verifying your identity, and fulfilling our responsible gaming obligations. We do not collect data speculatively or for purposes unrelated to the platform's operation.
All data transmitted between your device and the okz platform is protected by SSL/TLS encryption. Passwords are stored using one-way cryptographic hashing — they are never accessible in plain text to any member of the okz team. Mobile payment authentication happens entirely within the bKash or Nagad app, not on okz servers.
You have the right to access the personal data okz holds about you, to request corrections where data is inaccurate, to request deletion of your data (subject to legal retention obligations), and to withdraw consent for marketing communications at any time by contacting [email protected].
okz does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Data may be shared with carefully vetted service providers who assist in platform operations — always under strict contractual data processing agreements that prohibit secondary use of your information.
When you deposit via bKash, Nagad, Rocket, or Upay, your mobile banking PIN and password are never transmitted to or stored by okz. Authentication is handled entirely within the respective mobile banking application. okz records only the transaction reference, amount, and timestamp for your account ledger.
okz retains your personal data only for as long as is necessary for the purposes described in this policy, or for as long as required by applicable legal and regulatory obligations. When data is no longer needed, it is securely deleted or anonymised in a manner that prevents reconstruction of your personal identity.
This Privacy Policy ("Policy") describes how okz ("we", "us", "our") collects, uses, stores, shares, and protects personal data in connection with the okz platform located at https://okz.lol and all associated services (collectively, the "Platform"). This Policy applies to all registered players, visitors, and any other individuals who interact with the okz Platform.
By registering an account, accessing the Platform, or submitting personal information to okz in any form, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read together with the okz Terms & Conditions, which are incorporated herein by reference and are available at /terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.
okz collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number, passport number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile phone number | Account communications, security alerts, support |
| Financial Data | bKash/Nagad/Rocket mobile number, bank account name, transaction reference numbers, deposit and withdrawal amounts | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, service improvement |
| Usage Data | Pages visited, games played, bets placed, session durations, features used | Responsible gaming monitoring, personalisation, analytics |
| Verification Documents | Copies of national ID card, passport, driving licence, utility bills | Identity verification (KYC), withdrawal approval |
| Communications Data | Support chat transcripts, email correspondence, complaints | Customer service, dispute resolution, quality assurance |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (beyond document photographs used for KYC), or health data, unless you voluntarily disclose such information in the context of a responsible gaming request (for example, disclosing a gambling addiction when requesting self-exclusion).
3.1 Directly From You. The majority of the personal data we hold is provided directly by you during the following interactions with the okz Platform:
3.2 Automatically. When you access and use the okz Platform, certain technical and usage data is collected automatically through cookies, web server logs, and similar tracking technologies. This includes your IP address, the type and version of browser you are using, the device you are accessing the Platform from, the pages you visit within the Platform, the games you play, and the duration of your session. Please refer to Section 7 of this Policy for full details of our use of cookies.
3.3 From Third Parties. In limited circumstances, okz may receive personal data about you from third-party sources, including identity verification service providers used in the KYC process, fraud detection and anti-money-laundering screening services, and payment processing partners in connection with transaction verification. All third parties from whom we receive personal data are contractually required to have the legal right to share that data with us.
okz uses the personal data we collect for the following purposes:
okz processes your personal data on the following legal bases:
6.1 Service Providers. okz shares personal data with a limited number of carefully selected third-party service providers who assist in the operation of the Platform. These include identity verification and KYC service providers, payment processing partners (bKash, Nagad, Rocket, Upay, and participating banks), fraud detection and anti-money-laundering screening services, game studio providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver their games, cloud infrastructure and data hosting providers, and customer support technology providers. All such service providers are engaged under contractual data processing agreements that restrict them to processing your data solely for the specified purpose and prohibit any secondary or commercial use of your personal information.
6.2 Law Enforcement & Regulators. okz may disclose personal data to law enforcement authorities, regulatory bodies, or other competent governmental institutions where we are required to do so by applicable law, by court order, or where we have a good-faith belief that disclosure is necessary to prevent, investigate, or take action with respect to fraud, money laundering, illegal activity, or a threat to the safety of any person.
6.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of okz, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified by email in the event that your personal data becomes subject to a materially different privacy policy as a result of such a transaction.
6.4 No Sale of Data. okz does not sell, rent, lease, or otherwise transfer your personal data to third-party advertisers, data brokers, or any other commercial party for their own marketing or commercial purposes. This commitment applies regardless of whether the data is provided in identifiable or aggregated form.
7.1 What Are Cookies. Cookies are small text files that are placed on your device when you visit the okz Platform. They allow the Platform to recognise your device on subsequent visits, maintain your session while you are logged in, and collect information about how you interact with the Platform.
7.2 Types of Cookies Used. okz uses the following categories of cookies:
7.3 Managing Cookies. You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging into your okz account and using the Platform's core features.
8.1 Mobile Banking Transactions. When you initiate a deposit via bKash, Nagad, Rocket, or Upay, you are redirected or prompted to authenticate the transaction within your mobile banking application. Your mobile banking PIN, password, and one-time passcode (OTP) are entered directly into the respective mobile banking application and are never transmitted to, processed by, or stored on okz servers. okz receives only the transaction confirmation reference, the amount, and the timestamp from the payment provider's API upon successful completion of the transaction.
8.2 Bank Transfer Data. Where you provide bank account details for the purpose of a withdrawal to a Bangladeshi bank (such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), those details are stored securely in encrypted form and used solely for the purpose of processing your requested withdrawal. Bank account details are not shared with any third party other than the bank itself for the purpose of executing the transfer.
8.3 No Full Card Numbers. okz does not support credit or debit card payments and therefore does not collect or store card numbers, card verification values (CVV), or expiry dates at any point.
8.4 Transaction Records. okz maintains a complete ledger of all deposits, withdrawals, bonus credits, and wager settlements on your account. This transaction history is available for you to review within your account at any time. Transaction records are retained for a minimum of five (5) years from the date of the transaction in accordance with applicable financial record-keeping requirements.
9.1 General Retention Principle. okz retains your personal data for no longer than is necessary for the purposes for which it was collected or for as long as is required to fulfil applicable legal, regulatory, anti-money-laundering, or dispute resolution obligations.
9.2 Active Accounts. While your okz account remains active, we retain all personal data associated with the account as necessary to provide the Platform's services, maintain your transaction history, enforce responsible gaming settings, and comply with ongoing legal obligations.
9.3 Closed Accounts. Following the closure of your okz account (whether by your own request or by okz), we retain your identity data, verification documents, and transaction records for a minimum period of five (5) years from the date of account closure. This retention period reflects applicable legal obligations relating to financial record-keeping and anti-money-laundering compliance.
9.4 Marketing Data. If you have consented to receive marketing communications and subsequently withdraw that consent, your contact information will be removed from our active marketing lists within thirty (30) days of your withdrawal of consent. A minimal record of your opt-out preference will be retained to ensure that we do not inadvertently re-add you to marketing lists.
9.5 Support Communications. Records of customer support interactions are retained for a period of three (3) years from the date of the interaction for quality assurance, training, and dispute resolution purposes.
9.6 Secure Deletion. When personal data reaches the end of its applicable retention period, it is securely deleted from our active systems or anonymised in a manner that makes it impossible to reconstruct your personal identity from the retained data.
You have the following rights with respect to the personal data that okz holds about you. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. We will respond to all valid requests within thirty (30) calendar days.
The okz Platform is strictly intended for individuals who are 18 years of age or older. okz does not knowingly collect, process, or store personal data belonging to persons under the age of 18. If we become aware that personal data has been collected from a person under the age of 18, we will immediately suspend the associated account, delete the personal data, and, where required, notify the appropriate authorities.
If you are a parent or guardian and you believe that your child under the age of 18 has provided personal data to okz or created an account on the Platform, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate the matter promptly and take all necessary steps to remove the data and close the account.
12.1 Game Providers. Games made available on the okz Platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by a third-party studio, certain technical data (such as your session identifier, game round results, and stake amounts) may be shared with that studio to facilitate game delivery and to resolve game-round disputes. Each game studio operates under its own privacy practices. okz ensures that all game studio partnerships are governed by data processing agreements that restrict the studio's use of your data to game delivery purposes only.
12.2 Payment Partners. The privacy practices of bKash, Nagad, Rocket, Upay, and participating banks are governed by their own privacy policies. okz recommends that you review the privacy policy of your chosen payment provider to understand how they handle your data in connection with the transactions you initiate.
12.3 No Third-Party Advertising. The okz Platform does not display third-party advertising and does not share your personal data with advertising networks, social media platforms, or data brokers for retargeting or advertising purposes.
13.1 Right to Update. okz reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform features. The date at the top of this Policy indicates when it was last revised.
13.2 Notification of Material Changes. Where we make material changes to this Policy — that is, changes that significantly affect how we collect or use your personal data — we will notify all registered players by email to the address on file at least seven (7) days before the revised Policy takes effect. We may also display a prominent notice on the Platform. Your continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the changes.
13.3 Policy Archive. Previous versions of this Privacy Policy are available upon request by contacting [email protected]. We maintain a record of all prior policy versions and the dates on which they were in effect.
If you have any questions, concerns, or complaints about this Privacy Policy or the way in which okz processes your personal data, please contact our team using the details below. We take all privacy enquiries seriously and will respond promptly.
Email: [email protected] — please use the subject line "Privacy Enquiry" for all data protection-related questions or "Privacy Rights Request" when exercising any of the rights described in Section 10.
Our support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related correspondence within one (1) business day and to provide a substantive response within fourteen (14) calendar days of receipt. For complex requests (such as a full data access request), we may require up to thirty (30) calendar days to respond, in which case we will notify you of the extended timeline.
Now that you understand how okz protects your privacy, explore everything the platform has to offer — from live cricket betting markets to hundreds of slot titles and a full live casino experience. For players aged 18 and above only.