okz Frequently Asked Questions

okz requires a valid government-issued photo ID to complete account verification (KYC). Accepted documents include your Bangladesh National ID card (NID), passport, or driving licence. You may also be asked to provide a recent utility bill or bank statement as proof of address. Upload clear, well-lit images of both sides of your document through the verification section of your account.

In most cases, okz completes account verification within 24 hours of receiving your documents. During busy periods — particularly around major tournaments like the BPL or T20 World Cup — verification may take up to 48 hours. You will receive an email confirmation once your account is fully verified. Withdrawals above ৳5,000 require completed verification.

To reset your okz password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. You will receive a one-time reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact [email protected].

No. okz strictly permits one account per player. Opening multiple accounts — whether under the same name, the same mobile number, or the same device — is a violation of the Terms and Conditions and may result in all associated accounts being suspended and any balances forfeited. If you have lost access to your original account, contact [email protected] to recover it rather than creating a new one.

bKash and Nagad deposits on okz are typically credited within 1 to 5 minutes of the transaction being confirmed by the payment provider. In rare cases of network congestion, it may take up to 15 minutes. If your deposit has not appeared in your okz balance after 30 minutes, take a screenshot of your bKash or Nagad transaction confirmation and send it to [email protected] for manual verification.

The minimum deposit amount on okz is ৳200. This applies to all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit imposed by okz, though your mobile banking provider may have its own daily transaction limits. If you wish to deposit a large amount that exceeds your mobile banking limit, contact support for alternative bank transfer options.

The minimum withdrawal amount on okz is ৳500. Withdrawals can be made to your registered bKash, Nagad, Rocket, or Upay number, or to a Bangladeshi bank account (such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank). Your okz account must be fully verified (KYC complete) before any withdrawal is processed.

okz processes withdrawal requests to bKash and Nagad within 1 to 4 hours during business hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, and other Bangladeshi banks typically take 1 to 3 business days depending on the bank. Withdrawals submitted on weekends or public holidays (including Eid) may take slightly longer to process but are still actioned in order of submission.

okz does not charge any platform fee on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction service charges as per their published fee schedule. For bank transfers, your bank may charge a standard transfer fee — okz does not control or add to this. Check with your bank or mobile wallet provider for their current fee structure.

Yes, okz offers live in-play betting on major cricket matches, allowing you to place bets as the game unfolds. In-play markets include next wicket, runs scored in current over, and match winner with updated live odds. Odds shift rapidly during live play based on match events, so in-play betting carries a higher pace of decision-making than pre-match wagering. Stable internet connectivity is recommended for the best in-play experience.

To play slots on okz, log in to your account and navigate to the Slots section. Browse by provider — including Pragmatic Play, NetEnt, and Microgaming — or use the search feature to find a specific title. Select a game, choose your bet size using the on-screen controls, and spin. All okz slots are playable directly in your browser on both desktop and mobile — no download or app installation is required.

RTP stands for Return to Player and represents the percentage of total wagered money that a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over time. RTP is a long-term statistical average, not a per-session guarantee. Higher RTP games mathematically offer better expected value; okz lists each game's RTP in its information panel.

Yes, the entire okz platform is fully optimised for mobile play on Android and iOS devices. No app download is required — simply open your phone browser, go to okz.lol, and log in. All games including slots, live casino tables, and sports betting markets load and play smoothly on mobile. The okz interface automatically adjusts to your screen size for a comfortable gaming experience on any device.

All games on okz are supplied by internationally recognised game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose games use certified Random Number Generator (RNG) technology to ensure every outcome is random and independent. These providers are regularly audited by third-party testing laboratories. okz does not modify game outcomes in any way; results are determined entirely by the providers' certified RNG systems.

A wagering requirement (also called a playthrough requirement) is a multiplier that specifies how many times you must bet the bonus amount before it converts into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before the bonus balance becomes cashable. Different game types (slots, live casino, sports) may contribute at different rates — check your specific bonus terms on the okz Promotions page.

Yes, okz bonuses have an expiry period within which the wagering requirement must be completed. The specific expiry duration is stated in the terms of each individual promotion — commonly between 7 and 30 days from the date the bonus is credited. If the wagering requirement is not met before the bonus expires, the remaining bonus balance and any associated winnings are removed from the account. Check each offer's terms carefully before accepting.

No. Bonus funds on okz are not withdrawable until the full wagering requirement attached to that bonus has been met. However, your real-money cash balance (the amount you deposited, separate from the bonus) is generally available for withdrawal at any time subject to the standard withdrawal conditions. If you wish to forfeit a bonus rather than complete its wagering requirement, contact [email protected] — the team can remove the bonus from your account, though any winnings generated from that bonus will also be removed.

If you believe your okz account has been accessed without your authorisation, change your password immediately and contact [email protected] with the subject line "Account Security Alert". The support team will review recent login activity on your account, freeze the account if suspicious activity is confirmed, and guide you through the recovery process. Never share your okz login credentials, OTP codes, or PIN with anyone — okz support will never ask for your password.

okz operates as an online gaming platform serving adult players in Bangladesh. We recommend that all players satisfy themselves regarding the applicable laws in their own jurisdiction before registering. okz is committed to responsible operations: we enforce strict age verification (18+), maintain anti-money-laundering controls, and operate with SSL-secured infrastructure. For specific legal questions about online gaming in Bangladesh, we recommend consulting a qualified legal adviser.

To self-exclude from okz, send an email to [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period: 6 months, 1 year, 2 years, or permanent. Your account will be closed within one hour, all marketing communications will be stopped, and your remaining balance (if any) will be returned to your registered bKash or Nagad number within 3 business days. Self-exclusion is free, judgment-free, and available 24 hours a day.